60 Support questions or comments

• 
  Nov 28, 2023
  Surya4 Purchased

  I have two suggestions for you!
  
  1. When we have good traffic on the site like 50-60 real-time traffic, the dashboard stops responding and shows a white blank page. (Remove the realtime counter it is making the error https://prnt.sc/4H3ipIcQ844F)
  
  2. The script is not able to handle the uploads, when many people try to upload files together, it doesn't respond, I tried to upload a file it doesn't respond, no error, nothing. Fix this or maybe you already fixed it in your v2.5
• 
  Dec 4, 2023
  blaztools Author

  Hi!
  
  Thank you for the feedback. I will look into this and will fix it, as on our end we don't see any kind of issue, please send us the log details which you can find on your server this will help us fixing the issue. This may be due to the server config as well.
  
  You can submit the ticket here, and I will help you to fix this issue.
  https://support.blaztools.com/
  
  Let me know, If there is anything else.
  
  Thank you.

• 
  Nov 16, 2023
  poudelom Purchased

  Hey Team
  
  You have been showing V2.5 in demo (instead of V1.0 that you actually give to customers) for so many months and every time you say will release it in few weeks. Doesnot look trustworthy.
  
  Now you are saying Image cropper will be separate addon, means extra cost.
  
  
• 
  Nov 16, 2023
  blaztools Author

  Hi!
  
  Thank you for your continued patience. We're finalizing a feature-rich V2.5, ensuring it's secure, stable, and bug-free for your seamless experience. We're committed to excellence and won't compromise on quality, which does take time. The nominal $5 cost for the new Image Cropper addon is to support development without burdening you. We're nearly there – updating final documentation before the release. Your understanding and trust mean everything to us.
  
  Thank you
• 
  Dec 4, 2023
  blaztools Author

  v2.5 is ready and available for download.
• 
  Dec 6, 2023
  poudelom Purchased

  Thanks.. Great !!! Waiting for cropping tool. Any plans to implement resizing feature?

• 
  Oct 28, 2023
  subhajitlahiri

  If I buy the script, do I get the image cropper ADDON free? and when will you update the script?
• View 1 more reply
• 
  Oct 28, 2023
  blaztools Author

  Hello!
  
  While the Image Cropper Addon is a separate enhancement, all other features are set to be included in the forthcoming v2.5 update, which will be compatible with addon installations. We'd like to inform you that there might be a slight price adjustment with the new update. However, if you purchase now, you can secure it at the present price, and all future updates will be available to you at no additional cost.
  
  Thank You.
• 
  Oct 28, 2023
  subhajitlahiri

  So can you please tell me when you will update the script?
• 
  Oct 29, 2023
  blaztools Author

  Hi!
  
  I will release the latest v2.5 version by this Sunday.
• 
  Dec 5, 2023
  blaztools Author

  v2.5 is ready and available for download.

• 
  Oct 18, 2023
  poudelom Purchased

  Hi team
  
  Eagerly waiting for release of V2.5 . In demo, there is V2.5 , but the file i got after purchase is v1.0 . There are huge differences in features.
  
  Any tentative dates for the release of V2.5 please?
  
  Regards
• 
  Oct 19, 2023
  blaztools Author

  Hello,
  
  Thank you for reaching out. I sincerely apologize for the oversight. Due to unforeseen circumstances, there has been a delay in updating you. However, I'm pleased to inform you that V2.5 will be ready for release by the end of this week.
  
  Thank you for your patience and understanding.
  
  Best regards.
• 
  Dec 5, 2023
  blaztools Author

  v2.5 is ready and available for download.

• 
  Oct 6, 2023
  knoffs Purchased

  hi, do you have any updates when the new version will be released?
• 
  Oct 19, 2023
  blaztools Author

  Hello,
  
  My apologies for the late response. We've been busy refining the new version. It's in its final testing phase and will be released soon. Your patience and support mean a lot to us, and I assure you it'll be worth the wait.
  
  Thanks for being with us!
  
  Warm regards.
• 
  Dec 5, 2023
  blaztools Author

  v2.5 is ready and available for download.

• 
  Sep 26, 2023
  subhajitlahiri

  Hey bro, will it work on my hostinger shared hosting if I buy your script?
  And will I get all the image formats you mention unlocked?
• 
  Sep 26, 2023
  blaztools Author

  Hi!
  
  Thank you for contacting us. Yes the script works on any hosting platform and these are supported extensions JPG, PNG, JPEG, GIF, WEBP, JFIF. Due to any reason if any library is not installed on your server, you can always contact your hosting provider for this.
  
  However if you need any help, feel free to contact us anytime.
  
  Thank You.

• 
  Sep 16, 2023
  poudelom Purchased

  Hi
  
  Is there a way to add pages with slug like https://example.com/compres-JPEG or https://example.com/compres-PNG
  
  Regards
  
• 
  Sep 16, 2023
  blaztools Author

  Hi!
  
  Right now the default tool is image compressor, As in upcoming update we are adding new tools as well, so you'll be able to set the default tool/page and also add new page.
  
  But If you want to add any new page to the script, please contact here for more details, So I can help you with this.
  
  https://support.blaztools.com/
  
  Thank you.

• 
  Sep 15, 2023
  poudelom Purchased

  Hi
  
  Some feature, I wish for this update
  
  1. Ability to add links in header and footer. As of now, there is no option to add new links.
  2. Ability to add article below the tool. As of now, we can't write anything about the tool.
  
  Other wishes
  3. Ability to add pages. As of now we can't add more pages.
  4. Ability to change colors of header,body and footer.
  
  If atleast top two are made, it would be great.
  
  Regards
• 
  Sep 15, 2023
  blaztools Author

  Hello,
  
  Thank you for sharing your feedback with us.
  
  In our upcoming update v2.5, we are going to introduce alot of new features which includes adding or removing links from the header and footer. Additionally, tailoring the theme's primary colors directly from the backend will be a breeze. We're also adding a dedicated section just below the tool where you can highlight its features and provide detailed information.
  
  As for adding new pages, currently, we offer options to display 'About Us' and 'Contact Us' details in a pop-up. But very Soon, you'll be able to add new page as well.
  
  Thank you once again for your support, and please don't hesitate to reach out with any further feedback or queries.
  
  
  
  

• 
  Sep 12, 2023
  knoffs Purchased

  hi,
  
  just a few more things i noticed while testing …
  
  1)
  at the crop tool, i would recommend to also include a close button after the cropping has been processed. at the moment the user can only click download to initiate the download of the file. would be good for the user experience to abort the download by providing a close or back button
  
  https://prnt.sc/ejOLe5o8eZgH
  
  2)
  also a problem with the crop tool. when i click in the 25/50/75% buttons below the tool, but so not select am image to upload, i only get a loading sceen.
  
  see sceenshot: https://prnt.sc/oUlA05nHk_BG
  
  3)
  a suggestion for a possible new feature would be to let the users upload the images not only from their devices but also through dropbox, google drive and through an URL similar like at this website: https://imageresizer.com/
  
  screenshot: https://prnt.sc/gGfoww7oaeIc
  
  4)
  one detail that might be worth checking out is to display the percentage (eg 90% saved) of saved date by doing the compression instead of just the absolute number (2mb saved).
  
  https://prnt.sc/ny8ga2oOXPSc

• 
  Sep 11, 2023
  Surya4 Purchased

  how to update it in the new version? without losing the customization settings.?
• 
  Sep 11, 2023
  blaztools Author

  Hello!
  
  Version 2.5 is still in the final stages of development. We are diligently working on completing the testing process and integrating the remaining features. Once these steps are completed, the updated version will be ready for use.
  
  You can access and download the latest release directly from your account once it's available.
  
  Let me know, If you have any more questions.
  
  Thank you.
• 
  Dec 5, 2023
  blaztools Author

  v2.5 is ready and available for download.